Rosh & Nosh
Terms & Conditions
These terms explain how online orders work, what you can expect from our food and delivery service, and what we need from you when placing an order.
1. About These Terms
These Terms & Conditions apply when you use our website to browse the menu, place a food order, arrange delivery or choose collection where that option is available.
By placing an order through the website, you confirm that you have read and understood these terms and that the information you provide at checkout is accurate.
These terms should be read together with our Food Delivery Policy and Cancellation & Refund Policy. Those policies provide more detail about delivery arrangements, cancellations and refunds.
These terms do not affect any rights that cannot lawfully be excluded or restricted.
2. Online Orders
Our website allows customers to browse available food items and place orders online. The menu shown on the website is intended to give clear information about the available dishes, portions and prices.
Before completing an order, please check the items in your basket, quantities, delivery or collection choice, address and contact details.
Once an order has been submitted, we will review it and begin the normal preparation process after the order is accepted.
Order details
You are responsible for making sure the information supplied during checkout is correct. In particular, please check your delivery address, flat or unit number, postcode and telephone number before completing the order.
If you notice a mistake immediately after ordering, contact us as soon as possible. We will try to help where the order has not yet progressed into preparation.
4. Payment
Online orders must be paid using an available payment method shown during checkout. The total amount payable will be displayed before the order is submitted.
You are responsible for providing accurate payment and contact information. An order is not considered fully confirmed until the required payment process has been completed and the order has been accepted.
If a payment is not successfully completed, the order may not be accepted for preparation or delivery.
We do not knowingly retain unnecessary payment information beyond what is reasonably required to process and manage an order.
5. Order Confirmation
After placing an order, you may receive an order confirmation using the contact information supplied during checkout.
An order confirmation records the details submitted by the customer. It does not change the cancellation or refund rules that apply once food preparation has started.
If there is a problem with the order details, please contact us promptly. We will make reasonable efforts to correct an issue before preparation progresses where this is possible.
6. Delivery
Our food delivery service is limited to Ruislip, United Kingdom. Delivery is arranged from our restaurant at 130 Manor Way, Ruislip, HA4 8HR.
We do not provide routine food delivery outside Ruislip. If an address is outside our delivery area, the order may not be accepted for delivery.
Estimated delivery times
| Approximate Distance | Typical Delivery Time | Important Note |
|---|---|---|
| 0–2 miles | 25–40 minutes | Estimated only |
| 2–4 miles | 35–50 minutes | Estimated only |
| 4–5 miles | 45–60 minutes | Estimated only |
Delivery times are calculated approximately from 130 Manor Way, Ruislip, HA4 8HR. They are not guaranteed arrival times and can vary with order volume, traffic, weather, road conditions and access to the delivery address.
Receiving your order
Please make sure that someone is available to receive the order during the estimated delivery period. If the delivery driver cannot reach the customer, reasonable attempts may be made to contact the customer using the supplied details.
If the customer cannot be reached after a reasonable waiting period of 10 minutes, the order may be returned to the restaurant. The cancellation and refund position will depend on the circumstances and the applicable policy.
7. Customer Responsibilities
When placing an order, customers agree to provide information that is complete and accurate.
This includes:
- A correct delivery address within Ruislip.
- A suitable contact telephone number.
- Any relevant building, flat or access information.
- Accurate order selections and quantities.
- Relevant food allergy or dietary information before ordering.
Customers should also check their order as soon as reasonably possible after delivery or collection and contact us promptly if something appears to be missing or incorrect.
8. Food Information
Our menu contains a variety of Indian dishes, including curries, tandoori dishes, rice, naan breads, starters and other menu items.
Ingredient information is provided to help customers make an informed choice. Recipes and ingredients may change from time to time, so customers with specific dietary requirements should contact us before placing an order if they need further information.
The appearance, garnish and presentation of a dish may vary slightly from photographs shown on the website. Such natural differences do not change the basic description of the menu item ordered.
9. Allergies & Dietary Requirements
If you have a food allergy, intolerance or other dietary requirement, please contact us before ordering. We can provide the ingredient information available to us and explain what can reasonably be accommodated.
Our kitchen handles a range of ingredients. Although reasonable care is taken during food preparation, we cannot guarantee that a dish will be completely free from traces of ingredients handled in the same kitchen.
Customers are responsible for checking the available information before ordering and for telling us about relevant requirements where appropriate.
If you are unsure whether a particular dish is suitable for your dietary needs, please contact us before placing the order rather than relying only on the menu description.
10. Cancellation
Because our food is prepared to order, cancellation availability depends on how far the order has progressed.
| Cancellation Time | Refund Level | General Position |
|---|---|---|
| Within 10 minutes | 100% | Normally available where food preparation has not started. |
| More than 60 minutes before estimated delivery | 70% | May be accepted where preparation has not progressed significantly. |
| 60–30 minutes before estimated delivery | 50% | May be accepted where the order can still be stopped. |
| Less than 30 minutes before estimated delivery | 0% | Normally unavailable once preparation or delivery arrangements are substantially underway. |
The cancellation time is based on when we receive the request. Calling or sending a message does not itself confirm that an order has been cancelled. Please wait for confirmation where possible.
Full details are provided in our Cancellation & Refund Policy.
11. Refunds
Where a refund is approved, we normally begin processing it within 2 business days after the refund has been confirmed.
Once processed, the refund is normally sent through the original payment route within 3 business days. Your bank or payment provider may then require a further 3–7 business days to display the funds.
In normal circumstances, customers should allow up to 10 business days from refund approval for the money to appear in the original payment account.
Where only one or several items are affected, the refund may be limited to the relevant item or agreed amount rather than the full order value.
12. Collection Orders
Where collection is offered at checkout, customers should follow the collection information shown with their order.
Please provide the relevant order information when collecting your food. Collection times are estimates and may vary slightly during busy periods.
If an order has already been prepared, the normal cancellation rules continue to apply even if the customer has not yet arrived for collection.
13. Service Availability
We aim to keep the website and online ordering service available during normal operating periods, but temporary interruptions can occasionally occur.
Menu items, delivery availability and collection options may be adjusted when required by restaurant operations.
If an online ordering service becomes unavailable, customers may contact us directly using the details provided below to ask about current ordering options.
Restaurant hours
| Day | Standard Hours |
|---|---|
| Monday to Friday | 12:00 PM – 10:30 PM |
| Saturday | 12:00 PM – 11:00 PM |
| Sunday | 12:00 PM – 10:00 PM |
Operating hours and ordering availability may vary on public holidays or during temporary operational changes.
14. Service Limitations & Disclaimer
We take reasonable care to prepare orders according to the details submitted by customers. However, we cannot be responsible for problems caused by inaccurate information provided during checkout, including an incorrect delivery address, incomplete contact information or unavailable access to the delivery location.
Estimated delivery times are not fixed arrival times. Delays may occur because of traffic, weather, road conditions, unusually high demand, access restrictions or other circumstances outside our reasonable control.
We cannot guarantee that food will meet an individual dietary requirement where the relevant information has not been provided before ordering or where the customer chooses a dish without confirming its suitability.
We are not responsible for natural differences in the appearance, presentation or portion shape of prepared food where the item supplied corresponds reasonably with the menu description.
Nothing in these terms is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited.
Important: Please check your order, delivery details and available food information carefully before completing checkout. If you need assistance, contact us before placing the order.
15. Contact Us
If you have a question about these terms, an existing order, delivery, cancellation or a refund, please contact us directly.
We aim to respond to customer enquiries as soon as reasonably possible.