Rosh & Nosh
Privacy Policy
This Privacy Policy explains how ROSH & NOSH LTD handles information when you visit our website, browse our menu, place an order, contact us, or use our collection and local delivery services.
1. Overview
Rosh & Nosh is operated by ROSH & NOSH LTD. The website provides information about our Indian restaurant services, including menu browsing, online ordering, collection and local delivery options.
We aim to handle personal information in a clear, reasonable and responsible manner. This policy explains what information may be collected through the website and how it may be used to provide and manage our services.
2. Information We Collect
Information you provide
When you place an order, make an enquiry or contact us, we may receive information such as your name, email address, telephone number, delivery address, order details and information included in your message.
Order information
We may keep details relating to your order, including the items selected, order reference, collection or delivery preference and relevant communication needed to complete the order.
Website information
Technical information may be collected automatically when you use the website. This can include browser type, device information, approximate location information, pages visited and basic website usage information.
3. How We Use Information
Information may be used for the following purposes:
- To process and manage food orders.
- To arrange collection or local delivery.
- To communicate with you about an order or enquiry.
- To respond to customer service requests.
- To maintain accurate business and order records.
- To operate, maintain and improve the website.
- To help maintain the reliability and security of our website.
- To meet applicable legal and accounting requirements.
We only use information where there is a relevant reason to do so, such as providing a requested service, managing an order, communicating with a customer, maintaining business records or meeting applicable requirements.
4. Orders & Payments
When you place an online order, the information required to process that order is used to confirm the selected food items and fulfil the requested service.
Payment information is handled through the payment arrangements available at checkout. We do not need to retain complete payment card details as part of our ordinary customer order records.
Order-related information may be retained for up to 7 years where necessary for accounting, business record keeping or applicable legal requirements.
5. Collection & Delivery
If you select delivery, we use the delivery information supplied during checkout to arrange the requested service. Local delivery is available only within Ruislip, United Kingdom.
Delivery information is used only for purposes connected with fulfilling the order and providing relevant order communications.
Order and delivery information may be retained for up to 7 years where required for business records, accounting or applicable legal requirements.
6. Cookies
Our website may use cookies and similar technologies to support essential website functions, remember relevant preferences and understand general website usage.
Where a cookie is not necessary for the basic operation of the website, it will be used only in accordance with the applicable consent requirements.
Information associated with website analytics or preference technologies may be retained for up to 26 months unless a shorter period is required by the relevant service or applicable requirements.
7. Information Sharing
We may share relevant information with service providers that help us operate the website and fulfil customer orders. This may include website hosting providers, website technology providers, payment service providers, delivery support providers and professional service providers where appropriate.
Information is shared only where reasonably necessary for the relevant service, business operation or applicable requirement.
Where a service provider processes information on our behalf, the relevant information may be retained for the period required to provide that service and, where applicable, for up to 7 years for business, accounting or legal record-keeping purposes.
8. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required for business records, accounting or applicable legal requirements.
Customer enquiry information that does not form part of an order record is normally reviewed and deleted within 12 months after the last relevant communication, unless there is a continuing reason to retain it.
Order and accounting records may be retained for up to 7 years where necessary for record-keeping purposes.
9. Security
We take reasonable measures to protect information held in connection with our website, orders and customer communications. Access is limited to information that is relevant to the person’s role or the service being provided.
No online transmission or electronic storage system can be guaranteed to be completely secure. We therefore use reasonable safeguards appropriate to the type of information and the way it is processed.
10. Your Choices
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate information to be corrected, requesting deletion where applicable, or asking us to limit certain processing.
Requests will normally be considered and responded to within 30 days. Where a request is complex or additional time is permitted by applicable requirements, we may take up to a further 60 days and will explain this where appropriate.
To help protect customer information, we may need to verify the identity of the person making a request before providing or changing information.
11. Children
Our website is intended for general customers and is not specifically directed at children. We do not knowingly request unnecessary personal information from children through the website.
If information has been provided in circumstances where it should not have been collected, please contact us so that the matter can be reviewed and the information can be handled appropriately within 30 days.
12. Policy Changes
We may update this Privacy Policy when our website, services, business processes or applicable requirements change.
Updated wording will be published on this page. Material changes will be reviewed and reflected on the website before or when the updated practices take effect, where appropriate.
The latest version published on this page applies immediately from the time it is made available, unless a different effective period is specifically stated.
13. Contact
If you have a question about this Privacy Policy or would like to make a privacy-related request, you can contact us using the details below.