Food Delivery Policy

1. Delivery Area

We currently provide food delivery only within Ruislip, United Kingdom. Our delivery service is based around our restaurant at 130 Manor Way, Ruislip, HA4 8HR.

Before placing an order, please make sure that the delivery address is within our current Ruislip delivery area. If an address falls outside the area we serve, the order may not be accepted for delivery.

2. Opening & Delivery Hours

Our delivery service follows the restaurant’s normal operating hours. The times below are the standard hours we use for planning orders and deliveries.

Delivery availability may be adjusted on particularly busy days, public holidays or when temporary operational changes are required. The available option shown at checkout is the one that applies to your order.

3. Delivery Times

We prepare each order after it has been confirmed. Because the food is prepared to order, the actual delivery time can vary depending on the number of orders being prepared and the distance from the restaurant.

Distance is measured approximately from our restaurant at 130 Manor Way, Ruislip, HA4 8HR to the delivery address. These are estimated delivery windows rather than fixed arrival times.

During busy periods, the estimated time may be longer. If there is an unexpected delay, we will make reasonable efforts to keep the customer informed where contact details have been provided.

4. How Delivery Works

Step 1 — Choose your food

Browse the online menu and add the items you would like to order to your basket.

Step 2 — Enter your details

At checkout, provide the requested contact and delivery information. Please double-check the address and telephone number before completing the order.

Step 3 — We prepare your order

Once the order is confirmed, our kitchen prepares the selected food and packs it for delivery.

Step 4 — Local delivery

Your order is sent to the delivery address provided at checkout. Please make sure someone is available to receive the food during the estimated delivery period.

Step 5 — Enjoy your meal

Once delivered, please check that you have received the items you ordered. If something appears to be missing or incorrect, contact us as soon as reasonably possible.

5. Order Changes & Cancellation

Please check your order carefully before confirming it. If you need to correct an address, telephone number or selected item, contact us as soon as possible.

Requests made within 10 minutes of placing an order will be considered where preparation has not already started. Once the kitchen has started preparing an order, changes or cancellation may no longer be possible.

Where an order cannot be changed or cancelled because preparation has already started, we will explain the position and deal with the request reasonably according to the circumstances.

6. Delivery Address

The delivery address entered at checkout must be accurate and complete. Please include any useful information that helps the driver locate the property, such as a building name, flat number or other relevant access information.

If the driver cannot complete the delivery because the address is incorrect, incomplete or inaccessible, additional waiting time may be required. We will make reasonable efforts to contact the customer using the details supplied with the order.

If we cannot reach the customer after a reasonable waiting period of 10 minutes, the delivery may be returned to the restaurant.

7. Delivery Delays

We work to keep deliveries within the estimated time shown above, but an exact arrival time cannot always be guaranteed.

Delays can happen because of unusually high order volumes, traffic, road conditions, weather, access problems or other circumstances outside the normal preparation process.

If your order is significantly later than the estimated delivery window, please contact us using the details below. We will check the order status and provide an update where possible.

8. Food & Packaging

Food is prepared and packed for local delivery after the order has been confirmed. Packaging is selected to help keep the food secure during normal transport.

Customers should transfer and store food appropriately after delivery. Unless otherwise stated with a particular product, delivered food should be enjoyed promptly and should not be left at room temperature for an extended period.

Product photographs and menu descriptions are intended to give a clear representation of the food. Natural differences in presentation, portion appearance and garnish may occur between individual orders.

9. Food Information & Allergies

Our menu includes a range of ingredients and recipes. Some dishes may contain or come into contact with common food allergens, including cereals containing gluten, milk, eggs, nuts, peanuts, soya, sesame and other ingredients.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order. We can provide available ingredient information and explain what we can reasonably accommodate.

Although we take reasonable care when preparing and packing food, our kitchen handles different ingredients and we cannot guarantee that any particular dish is completely free from traces of an allergen.

10. Delivery Limitations

Delivery is limited to addresses within Ruislip, United Kingdom. We reserve the right not to accept a delivery order where the address cannot be reasonably served, the requested delivery details are incomplete, or operational conditions prevent us from completing the delivery safely and properly.

We cannot be responsible for delays caused by information supplied incorrectly at checkout, restricted access to the delivery location, or circumstances outside our reasonable control.

If we are unable to complete a confirmed delivery for a reason directly related to our service, we will review the order and provide an appropriate response based on the circumstances.

11. Contact Us

If you have a question about delivery, an existing order, your delivery address or food information, please contact us directly.

We aim to respond to delivery enquiries as soon as reasonably possible.